There are times when you may need the support of the landlord, management company or managing agent outside of normal working hours. The calls handled out of hours are covered within your service charge but any resulting calls out to site could be chargeable and you may be asked for your details to validate the call out and cover the costs.

If you are calling in a life-threatening emergency, please make sure you get to safety first and call the relevant emergency service straight away. When it is safe to do so, notify us of the incident by reporting it directly into our helpdesk by raising a ticket.

If the reason for your call is to deal with damage to the development, the call centre operative will assess the need for a member of the management company or managing agent to attend site or indeed one of their contracted suppliers.

If you ring our office out of hours you will have the option to leave a message, or if your enquiry requires urgent onsite attention you can elect to talk to our Out of Hours Call Centre. All messages will be picked up during the next working day and we will get back in contact with you.